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Troubleshooting steps

Profile creation issues

  • Organisation not found


The above issue arises when the organisation submitted does not exist in the Organisation table. “Bitergia” here is taken as an example. In order to fix it, make sure to add your organisation first, then create the individuals profile.

  • Profile already exist


    The above issue arises if a existing profile has the exact same information (Name, Email, Username, Source etc…) as the profile being created. The ID 013d8db4d7fba708448c146c8fb54f8dcb974ed1 refers to the unique identifier of a profile.

  • Fields cannot be empty


    The above issue is pretty staightforward. In order to create a profile, a minimum amount of information is required which includes, primarily the Source and any other identity related info (Name or Email or Username).